Privacy Policy
Last updated: December 2024
1. Information We Collect
Personal Information: Name, email address, phone number, passport details, and emergency contact information.
Payment Information: Credit card details and billing addresses (processed securely through our payment partners).
Travel Preferences: Dietary requirements, accessibility needs, and travel interests.
Usage Data: Website interactions, IP addresses, and device information for improving our services.
2. How We Use Your Information
- Processing and managing your tour bookings
- Communicating important travel information and updates
- Providing customer support and assistance
- Improving our services and website functionality
- Sending promotional materials (with your consent)
- Complying with legal and regulatory requirements
3. Information Sharing
Service Providers: We share information with trusted partners including hotels, transport providers, and activity operators to deliver your tour services.
Legal Requirements: We may disclose information when required by law or to protect our rights and safety.
Business Transfers: In the event of a merger or acquisition, your information may be transferred to the new entity.
Consent: We will not share your personal information for marketing purposes without your explicit consent.
4. Data Security
We implement industry-standard security measures to protect your personal information:
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Limited access to personal information on a need-to-know basis
- Regular security audits and monitoring
- Secure payment processing through certified partners
5. Your Rights
You have the right to:
- Access your personal information we hold
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to processing of your information
- Request data portability
- Withdraw consent for marketing communications
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and recommendations
- Enable social media features
You can control cookie settings through your browser preferences.
7. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Booking information is typically retained for 7 years for accounting and legal purposes.
8. International Transfers
Your information may be transferred to and processed in countries other than Uganda. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.
9. Contact Us
For any privacy-related questions or requests, please contact us:
Email: privacy@sambatours.com
Phone: +256 700 123 456
Address: Samba Tours & Travel, Kampala, Uganda